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Terms of Service

Last Updated: December 1, 2023

Welcome to Aussie Journeys. These Terms of Service ("Terms") govern your use of our website, products, and services. Please read these Terms carefully before using our services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access our services.

1. Use of Our Services

Eligibility

To use our services, you must be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater. By using our services, you represent and warrant that you meet these eligibility requirements.

Account Registration

Some parts of our services may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding the password that you use to access our services and for any activities or actions under your password.

Prohibited Activities

You agree not to:

  • Use our services in any way that violates any applicable laws or regulations
  • Use our services for the purpose of exploiting, harming, or attempting to exploit or harm minors
  • Attempt to gain unauthorized access to any portion of our services
  • Interfere with or disrupt our services or servers
  • Engage in any activity that could damage, disable, overburden, or impair our services
  • Use any robot, spider, or other automated device to access our services
  • Transmit any viruses, malware, or other types of malicious software
  • Collect or track personal information of other users
  • Impersonate or attempt to impersonate Aussie Journeys, an Aussie Journeys employee, another user, or any other person or entity

2. Booking and Payments

Travel Bookings

When you make a booking through our services, you agree to provide accurate and complete information for all travelers included in the booking. You acknowledge that you have the authority to accept these Terms on behalf of all travelers in your booking.

Payments

Payment terms vary depending on the type of service booked. Full payment details, including deposit requirements, final payment due dates, and cancellation policies, will be provided before your booking is confirmed. By proceeding with a booking, you agree to the specified payment terms.

Price Changes

Prices for our services are subject to change without notice. We reserve the right to modify or discontinue any service without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

Taxes and Fees

The prices listed on our website may not include all applicable taxes and fees. You agree to pay all taxes, fees, and other charges applicable to your booking.

3. Cancellations and Refunds

Cancellation Policy

Cancellation policies vary depending on the type of service booked and the timing of your cancellation. Specific cancellation terms will be provided at the time of booking. By proceeding with a booking, you agree to the specified cancellation policy.

Refunds

If you are entitled to a refund, the amount and method of refund will depend on the specific terms of your booking. Processing of refunds may take up to 30 days, depending on your payment method and financial institution.

Force Majeure

Aussie Journeys is not liable for any failure to perform its obligations under these Terms where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.

4. Travel Documents and Requirements

You are responsible for ensuring that you and all travelers in your booking have valid travel documents, including passports, visas, and any other documentation required for travel. Aussie Journeys is not responsible for any issues arising from improper or insufficient travel documentation.

You are also responsible for ensuring compliance with all health requirements, including vaccinations and testing, for your destinations. Aussie Journeys is not liable for any denial of entry or other issues arising from failure to comply with health requirements.

5. Travel Insurance

Aussie Journeys strongly recommends that all travelers purchase comprehensive travel insurance. Travel insurance is not included in our service prices unless specifically stated. We are not responsible for any losses, damages, or expenses that could have been covered by travel insurance.

6. Intellectual Property

The content on our website, including without limitation, the text, graphics, photos, sounds, music, videos, interactive features, and the like ("Content") and the trademarks, service marks, and logos contained therein ("Marks"), are owned by or licensed to Aussie Journeys, subject to copyright and other intellectual property rights under Australian and foreign laws and international conventions.

Content on the website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes without our prior written consent.

7. User Content

Our services may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You retain all rights in, and are solely responsible for, the User Content you post to our services.

By posting User Content, you grant Aussie Journeys a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content on and through our services.

You represent and warrant that: (i) the User Content is yours or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

8. Limitation of Liability

In no event shall Aussie Journeys, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Aussie Journeys and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of our services, by you or any person using your account; b) a breach of these Terms, or c) your violation of any third-party rights.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

Aussie Journeys
42 Sunshine Boulevard
Surfers Paradise, QLD 4217
Australia
+61 7 5550 0123
[email protected]
Aussie Journeys Logo Aussie Journeys

Creating unforgettable Australian experiences since 2005. Licensed travel operator (License #TA-54321).

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Contact Us

42 Sunshine Boulevard
Surfers Paradise, QLD 4217
Australia
+61 7 5550 0123
[email protected]

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