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Privacy Policy

Last Updated: December 1, 2023

At Aussie Journeys, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our website
  • Subscribe to our newsletter
  • Request information about our services
  • Make a booking or purchase our travel services
  • Participate in activities on our website

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information
  • Travel preferences and requirements
  • Passport details (when necessary for booking purposes)
  • Dietary restrictions or medical information relevant to your travel

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages of our website that you visit
  • Time spent on those pages
  • Information about how you use our website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To provide and maintain our services
  • To process and complete your travel bookings
  • To communicate with you about bookings, inquiries, or requests
  • To send you marketing and promotional communications (with your consent)
  • To respond to your comments, questions, and requests
  • To provide customer support
  • To provide you with information about our services
  • To monitor and analyze usage and trends to improve our services
  • To notify you about changes to our services
  • To protect the security and integrity of our website
  • To comply with legal obligations

3. Disclosure of Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hotels, airlines, tour operators, payment processors, and other travel service providers necessary to complete your booking.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Aussie Journeys
42 Sunshine Boulevard
Surfers Paradise, QLD 4217
Australia
+61 7 5550 0123
[email protected]
Aussie Journeys Logo Aussie Journeys

Creating unforgettable Australian experiences since 2005. Licensed travel operator (License #TA-54321).

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Contact Us

42 Sunshine Boulevard
Surfers Paradise, QLD 4217
Australia
+61 7 5550 0123
[email protected]

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